Mountain Whisper Spa does not offer direct billing to insurance providers. Full payment is required at the time of your treatment.For treatments performed by a Registered Massage Therapist (RMT), we provide an official receipt that you may submit to your insurance provider for reimbursement.Please check with your insurance provider beforehand to confirm your coverage and eligibility.

We require at least 24 hours' notice for cancellations or rescheduling. Appointments cancelled or rescheduled within 24 hours, and no-shows, are subject to a charge of 100% of the scheduled treatment price.

Late arrivals may result in a shortened treatment to avoid delaying subsequent appointments. The full treatment price will still apply. We recommend arriving at least 15 minutes before your scheduled appointment.

Missed appointments without prior notice are considered no-shows and will be charged 100% of the scheduled treatment price.

Gratuities are optional and appreciated for individual treatments. An 18% gratuity is automatically applied to group and bridal bookings.

We offer treatments with registered massage therapists and non-RMT practitioners. If you require an RMT receipt for insurance purposes, please select an eligible RMT when booking and confirm your plan's coverage requirements.

Yes. A valid credit card is required to secure your reservation and guarantee our cancellation and no-show policy. Your card will only be charged in accordance with our booking and cancellation terms.

Yes! We welcome guests of all ages to enjoy our spa treatments with parental or legal guardian consent. Minors are also welcome to enjoy complimentary access to Banff Park Lodge's pool and spa facilities with their booked treatment, subject to hotel supervision and facility policies.